Quality Management
The personal touches we provide and our solid 52 years of experience help to maintain a satisfied membership.
The personal touches we provide and our solid 52 years of experience help to maintain a satisfied membership.
We are committed to the practice of quality condominium management. While our competitors boast of their size and stature, our mission is to provide the best customer service available in the industry.
Our property management-specific VMS accounting software is specialized to provide industry standard financial reporting and tracking you can rely on.
We have a better “Manager to Property” ratio than most property management firms so our quality team responds to Association requests at a much faster pace than our competition.
It is all about you and your community… Unlike many other management firms, we do not dabble in rentals or commercial building management.
Our competitors like to boast of their size and stature, but our proven business model allows us to provide the most timely and efficient customer service available to our Condominium and Homeowner Associations — providing great value to Associations.
There are 2 types of property management philosophies: “Boots on the Ground,” and “Manage Behind a Desk.” Some of our competitors load property after property on their managers, allowing them to provide reasonably inexpensive prices — but highly ineffective, “Behind a Desk” service.
We limit the number of properties in each Manager’s portfolio so we can be “Boots on the Ground,” creating an environment to build strong relationships with Association Boards and provide proactive support to residents. Ultimately, this creates safe, well-maintained, and financially healthy communities with increasing property values and happy Co-owners.
We provide a Senior Property Manager for each community, supported by at least one Associate Property Manager, an Administrative Manager, and a team of specialists.
The Senior Property Manager reports to the Board of Directors and attends to duties onsite and at Board meetings. The Associate Property Managers additional oversight of onsite vendors and maintenance services.
The Team works together to manage the Association in accordance with Board directives, the Bylaws, and the Master Deed, and in the event that the Senior Manager is unavailable (due to an illness or vacation), the Associate — who understands your site — will step in to seamlessly provide support.
Our highly trained, courteous staff also includes Financial Managers, Administrative Assistants, and Inspectors to assist Co-owners with maintenance issues and financial questions.
We understand Co-owners want to speak to a real person instead of dealing with an automated attendant or email abyss. Our support staff assists residents with a professional, polite, personal touch.
Our screening process ensures that our Associations receive bids and work from properly licensed and insured professionals who have an established record of delivering timely and high-quality results to their customers.
After our staff promptly lines up screened contractors to complete Association maintenance or repair issues, our Property Managers or Inspectors follow up to ensure projects were completed to a quality standard.
Our 24-hour emergency service allows us to respond to a crisis like a power outage, sewer backup, or flood promptly and effectively.
For larger projects – like landscaping, roof replacements, or road repairs – we draft specifications utilizing the licensed professionals on our staff, and from our network of landscaping, building, engineering, and environmental specialists.
If you are on the Board of Directors at your Condominium Association or HOA, we invite you to schedule a no-obligation consultation and find out how Metro Group Management can help your Association thrive. Just fill out the box on the right side of the page, or call us at (248) 745-7100.
You, Kathy, Jason, Tezza, Erica,
just everyone I have spoken with or crossed paths with has been so wonderful
and supportive during a difficult time…The experience, guidance and
professionalism that is being brought to Country Glens is just such a wonderful
relief. Kathy has absolutely been so helpful as our property manager, so easy
to communicate with… So my most sincere thank you and appreciation.January 8, 2020
Dear Shawnna,
We want to thank you for always helping us with any problem here in CCV2. We say you are the best!
Dave & Margret Wolski Country Club Village 2 Condominium Association Northville, Michigan January 8, 2018
Hi Renae,
We are new to Blue Heron and want to take a moment to thank and recognize the outstanding service. Your team’s timely action is appreciated. You all are awesome. Great first week experience with your group!
David Bomzer Blue Heron Pointe Condominium Association Northville, Michigan January 8, 2018
JC,
Just a note of appreciation for the way things are being handled at Blue Heron.
Oftentimes we are quick to be critical, but not so quick to praise for a good job!
Joe Lefler Blue Heron Pointe Condominium Association Northville, Michigan October 25, 2017
Hi Renae, as new co-owners in our condo we have made a lot of requests for help since we bought the unit. Mary and I want to thank you, David, Deana, Tim and everyone else from your group who has provided help and service to us. We really appreciate your quick response and dedication to resolving our issues and concerns.
Charlie & Mary Fiorina Wabeek Oaks Condominium Association Bloomfield Hills, Michigan August 23, 2017
Renae, Thank you so much for your kindness and consideration. You are one of the reasons living here is so good.
Charles Newman Woodcliff on the Lake Condominium Association West Bloomfield, Michigan August 23, 2017
“Tried to get the previous management company and landscaper to accomplish shrub trimming identification for a couple of years; with Metro Group, I was able to get a plan accomplished in 10 minutes.”
Mike Speer Board Member The Ravines of Adams Woods Condominium Association Bloomfield Hills, Michigan May 16, 2015
“Thanks again for your support of the new downspouts and drain in my courtyard. They look great! Also my neighbors were very impressed that someone fixed the broken top on their courtyard walls so quickly. You are earning a sterling reputation in our neighborhood.
Stuart Main Treasurer, Adams Woods Condominium Association Bloomfield Hills, Michigan May 16, 2015
“Jason, …Your help (is) a crucial step in regaining control of this complex from a management perspective, as well as building back our equity here at Princeton Court…we have already noticed a dramatic improvement on your part, in comparison to our previous management company, and we greatly appreciate all your effort.“
Chris Bower Board Member Princeton Court Condominium Association Warren, Michigan May 16, 2015
“Just wanted to send a quick note to let you and JC know what a great job you’re doing at managing Benstein Commons. JC does a great job at our meetings getting through the agenda quickly, and keeping us on track, and explaining issues thoroughly without being long winded. Things are definitely turning for the better here and we have you to thank for that.”
Heather Stevens Former Treasurer, Benstein Commons Condominium Association Commerce Twp., Michigan May 16, 2015
“I am happy to recommend Metro Group Management. In the years I have worked closely with John Palmer, Jr. and J.C. Palmer, I have found them and their entire team to be extremely knowledgeable on every facet of condominium management. They are definitely not novices. In addition to our day-to-day operations, they have guided us through several major complete renovations and improvements. Of the qualities which I especially value, their outstanding dedication and their high integrity is near the top of my list.
“I am delighted to have the opportunity to recommend Metro Group Management to anyone who is looking for a dependable management company of the highest quality.”
Carlton A. Milbrandt Former President, Blue Heron Pointe Condominium Association Northville, Michigan May 16, 2015
“Enclosed is the information for (the) management company that Chuck Gaidica from WDIV Channel 4 gave me. They manage his complex and some others in our area. Chuck said that they are very good and will vouch for them.”
Anthony Buscemi Co-owner, Oakbrooke of West Bloomfield Condominium Association West Bloomfield, Michigan May 16, 2015
“Renae, thank you for your quick response. It is really nice to be able to get some accurate information and know what is going on for a change. I’m liking your organization already. Keep up the good work.”
Jay Janisse Co-owner Adams Woods Condominium Association Bloomfield Hills, Michigan May 16, 2015
“Kathy, I have not only enjoyed our communications but have found you to be responsive, thorough and always polite and patient with us co-owners. I’m sure the latter is not an easy job at times! We all greatly appreciate your efforts!”
Jay Janisse Co-owner Adams Woods Condominium Association Bloomfield Hills, Michigan May 16, 2015
“Renae, I remember at least two instances when I had issues that needed quick attention and both you and J.C. were very responsive. I am very busy with very little free time and the times I reference I was at a standstill on my projects while burning precious vacation time. I understand that there is a long line of individuals and issues you both deal with on a daily basis. I have found both you and J.C. to be extremely professional, courteous and responsive each time I interact with MGM.”
Michael Jary Co-owner, Blue Heron Pointe Condominium Association Northville, Michigan May 16, 2015
“Thank you, Kathy. I so appreciate the way you always make sure the work is done. I did not have the same experience with the last management company. They were good but you are better!”
Jane Johnson Co-owner, Adams Woods Condominium Association Bloomfield Hills, Michigan May 16, 2015
“I wanted to thank you for your prompt service to repair my gutters within one day of my initial phone call.”
Frances Kaplan Co-owner, Wabeek Pines Condominium Association Bloomfield Hills, Michigan May 13, 2015
“I am happy to recommend Metro Group Management. In the years I have worked closely with John Palmer, Jr. and J.C. Palmer, I have found them and their entire team to be extremely knowledgeable on every facet of condominium management. They are definitely not novices. In addition to our day-to-day operations, they have guided us through several major complete renovations and improvements. Of the qualities which I especially value, their outstanding dedication and their high integrity is near the top of my list. I am delighted to have the opportunity to recommend Metro Group Management to anyone who is looking for a dependable management company of the highest quality.”
Carlton A. Milbrandt President, Blue Heron Pointe Northville, Michigan May 13, 2015
“I wanted to thank you for your prompt service to repair my gutters within one day of my initial phone call.”
Jack Porter Co-owner and Former Board Member, Wabeek Pines Condominium Association Bloomfield Hills, Michigan May 13, 2015
“Since Metro Group took over the Management function at Whispering Pines years ago, we have not only benefited from prompt and courteous service, but we have actually experienced four straight reductions in our annual budget due in large part to more efficient management of our resources.”
Bob Slatkin President, Whispering Pines Condominium Association Bloomfield Hills, Michigan May 13, 2015
“Metro Group has not let us down… initially we interviewed other management companies along with Metro Group Management. Since selecting Metro Group, they have continually met or exceeded our expectations and made the transition from self management to a managing agent a painless one!”
Michael Mostyn President, Amberleigh Homeowners Association West Bloomfield, Michigan May 13, 2015
“Metro Group Management has served our association for 28 of the 30 years we’ve been in existence. During this time John and J.C. Palmer have helped us enormously in setting budgets, priorities and future planning. There are special challenges that come with a thirty-year-old community, but Metro Group has helped us remain a vibrant, contemporary and sought after neighborhood. We appreciate their good counsel, their truthfulness, and the responsiveness of their office personnel.”
Aaron Brooks President, Wabeek Fairways West I Condominium Association Bloomfield Hills, Michigan May 13, 2015
“Metro Group’s efforts to help me as a Board member and our community in general have exceeded my expectations. I wish our former Lochmoor Village President had the opportunity to work with JC Palmer. JC is an extremely dedicated individual who cares deeply about the quality of his work. We want our membership to take the time to personally meet and talk to JC when he is working in our community.”
John Bower Board Member and Former President, Lockmoor Village of The Heathers Bloomfield Hills, Michigan May 13, 2015
“I just wanted to express my sincere appreciation for the prompt services I received today. A water leak was discovered in our basement area from a leaking rod hole. I reported this to Laura at your office a little before noon, Dave Palmer was at my door within the hour and at three o’clock your repair person arrived and took care of the problem. Can’t ask for anything better. Thank you.”
Joel Lubin Co-owner, Woodcliff on The Park Condominium Association West Bloomfield, Michigan May 13, 2015
“JC Palmer and Metro Group Management has been a dream come true. Our previous management company was a “management by desk” company. Rarely was the former managing agent ever at our complex except for Board Meetings. It is different with JC and Metro Group. He is here at least once a week. He has tackled difficult problems and solved them. It is a delight to work with JC and his company. The service is prompt, courteous, and efficient. When you call the office during business hours, a real person answers the telephone. What a concept! Not only is JC helpful, so is his entire office staff. As the former President of Foxcroft of Bloomfield and a current Treasurer, I highly recommend JC Palmer and Metro Group Management. If you choose them to manage your complex, you will not be disappointed!”
Naida Simon Treasurer, Foxcroft of Bloomfield Bloomfield Hills, Michigan May 13, 2015
“A few days ago, a woman driving through Blue Heron stopped at our driveway and asked me for the names of the managing company and the landscape contractor for Blue Heron. She explained that she was from a nearby condo complex and thought that Blue Heron looked beautiful. She was unhappy with the work being done at the place where she lived. I identified Metro Group as the managing company and told her that the name of the landscape contractor was on the truck parked nearby.”
Dale Haskin Building & Grounds Committee, Blue Heron Pointe Condominium Association Northville, Michigan May 13, 2015
“Thank you for the preparation that resulted in the most informative and professional Annual Meeting we’ve ever had at Lochmoor Village! Also, thank you for your support and action with cleaning up Lochmoor’s side of the berm.”
Bob Grimes Co-owner and Former Board Member, Lochmoor Village of the Heathers Bloomfield Hills, Michigan May 13, 2015
“Having been the President of both the Lochmoor Village and Heathers Community Association for several years, I know how often residents complain to and about their Management companies, and rarely pass on any compliments for a job well done. I would like to go on record and say that the recent work on my building in replacing wood trim and siding, caulking and painting was excellent! David Palmer was on the site daily, supervising the workers and inspecting the building. Whenever I noticed something that I thought needed attention, David would take a look at it and get it corrected in a business like and courteous attitude. His goal was to make sure the residents were happy. It was by far the best job since I have lived here.”
Dennis Dorn Co-owner and Former Board President, Lochmoor Village and the Heathers Community Association Bloomfield Hills, Michigan May 13, 2015
“Just a short note to express my appreciation and satisfaction with the improved response to owners since your management firm has taken over. Your quick response to resolving several of my long standing problems was very impressive. The overall appearance of the landscaping has greatly improved. Gerich has responded to the hands on approach of your firm. Thanks again for a job well done!”
Herman J. Drazick Co-owner, Lochmoor Village of the Heathers Community Association Bloomfield Hills, Michigan May 13, 2015
“Thank you – looks like Jim Summers knows what needs to be done and as always you always follow through. I know I can be difficult at the Board meetings but I am extremely impressed with your Management – I wish Hickory Grove had signed on with you years ago.”
Anthony Prozzi Former Board Secretary, Hickory Grove Association Bloomfield Hills, Michigan May 13, 2015
“David, I am so appreciative to you and your father for being so attentive – no comparison to the service I received at my past condo residence.”
Diana Butler Co-owner, Lockmoor Village of The Heathers Bloomfield Hills, Michigan May 13, 2015
“It is such a wonderful experience to have you as our new management company. I hope that this will be a long and rewarding period, not like our last company. Best wishes and thank you again!”
Flavia Masyra Co-owner, Foxcroft of Bloomfield Condominium Association Bloomfield Hills, Michigan May 13, 2015
“Thanks for all your extra effort to get the pool open. I do appreciate everything you do for Foxcroft and so do the other Board members. You are the best management company we have ever had.”
Pat Lodish President, Foxcroft of Bloomfield Bloomfield Hills, Michigan May 13, 2015
A great big thank you for all the fun working with both of you. Seriously, I’ve learned a lot about Blue Heron Pointe property. I’m sure you both hear this often – your attention to detail and interests of the properties in your care – well, I hope they know just how fortunate they are to have you.
Tamara Bolton Residential Development Access Representative, WOW Cable Company Madison Heights, Michigan May 13, 2015
“You have all been great. We thank you for taking care of our problems in a friendly way – from our phone call to your office to the fixing of the problem, everything was handled in a friendly way.”
Barbara Frankel Co-owner, Woodcliff on the Park West Bloomfield, Michigan May 13, 2015
“For the past three years, my husband and I have noticed a vast improvement in the upkeep of The Heathers… Previously we felt that any concerns fell on deaf ears. That has totally changed and a community that we feel was starting to look very unkempt has turned around. I wanted to take this opportunity to thank you and say ‘job well done.’ Keep up the good work.”
Bob and Nancy Puskas Co-owners, Lochmoor Village of The Heathers May 12, 2015
“Hi, Laura.
I am the Loan Officer on this file and I just wanted to reach out to you and personally thank you for all your help! You have been awesome to work with and my only wish is that other “management” companies had someone like you in their office. I am definitely passing on to my customer that your management company is the BEST management company we have worked with!”Sandra Frith Loan Officer, Huntington Bank Troy, Michigan May 12, 2015